I don't know if I'm the only one to notice, but the instant messenger at times can be a bit hard to use.
In order to send messages to someone, you sometimes have to click one person's name and then click the desired person's name on top of that in order to open the IM.
Can it be simpler and easier to use? Send a message, new messages, etc. Not some complicated exact order in which you must click people's names.
It could be that it's actually already easy and I'm doing it wrong.