Message missing

Feel free to ask anything related about game mechanisms here.
Experienced players are requested to aid in responding the help requests here.

Message missing

Postby Haron » Sun Sep 20, 2020 1:15 pm

I got a message from another player. I then replied to that, and the player sent me another message. However, now the message I had sent as a reply was gone from the chat. The other player confirms that he received and read that reply, but it is missing from his chat as well. All our other messages are still there.
The T'zak Ryn offers Naval Combat Solutions for the Quality Conscious Customer
User avatar
Haron
Forum Rambler
 
Posts: 1926
Joined: Tue Mar 29, 2016 10:04 am

Re: Bug: Message missing

Postby Argo » Sun Sep 20, 2020 10:37 pm

I've had that happen too!
Sometimes when I have written a message and hit send, a lot of the text is gone ..that's happened about 3 or 4 times recently.
Also a meanie-head
User avatar
Argo
 
Posts: 1394
Joined: Wed Nov 21, 2018 6:10 am

Re: Bug: Message missing

Postby Leo the Conqueror » Mon Sep 21, 2020 12:26 am

Same!

Interestingly enough, I have similar problems with my phone when sending an ordinary text, and the fix is the same.

1. Re-connect to the internet (this only applies to PG)

2. Re-launch your browser

3. Restart your device

4. If none of that works try on a different device

For me, the problem goes away simply by logging out and then back in of PG, but who knows how it will work for you.
A prison warden must be the very best at kung fu.
User avatar
Leo the Conqueror
 
Posts: 1285
Joined: Sun Apr 12, 2020 4:47 am
Location: Atop a skyscraper

Re: Bug: Message missing

Postby Haron » Mon Sep 21, 2020 12:09 pm

I do not think these are the same bugs.

Yes, I too have had messages disappear, as in not being sent, before. This time, however, the message WAS sent. As was confirmed by the recipient. But it disappeared from the chat log after he sent me a new message.
The T'zak Ryn offers Naval Combat Solutions for the Quality Conscious Customer
User avatar
Haron
Forum Rambler
 
Posts: 1926
Joined: Tue Mar 29, 2016 10:04 am

Re: Bug: Message missing

Postby DezNutz » Mon Sep 21, 2020 3:22 pm

Are you at your message storage limit?
I'm only here for Game Development and Forum Moderation.

If you see a forum rule violation, report the post.
User avatar
DezNutz
Players Dev Team Coordinator
 
Posts: 7072
Joined: Sat Oct 24, 2015 4:51 pm
Location: United States of America

Re: Bug: Message missing

Postby Haron » Mon Sep 21, 2020 3:24 pm

I am. However this was a NEW message. Also, my subsequent message in the same chat stayed like it should. And it also disappeared for my opponent in his chat.

So I do not think that is enough to explain why this happened, although it could be a factor.
The T'zak Ryn offers Naval Combat Solutions for the Quality Conscious Customer
User avatar
Haron
Forum Rambler
 
Posts: 1926
Joined: Tue Mar 29, 2016 10:04 am

Re: Bug: Message missing

Postby DezNutz » Mon Sep 21, 2020 3:27 pm

I think that unless you save the message to your outbox, if the recipient deletes the message, the message will disappear for both users. I could be mistaken.
I'm only here for Game Development and Forum Moderation.

If you see a forum rule violation, report the post.
User avatar
DezNutz
Players Dev Team Coordinator
 
Posts: 7072
Joined: Sat Oct 24, 2015 4:51 pm
Location: United States of America

Re: Bug: Message missing

Postby Haron » Mon Sep 21, 2020 3:35 pm

I think you're right. I've asked the recipient of he deleted it.
The T'zak Ryn offers Naval Combat Solutions for the Quality Conscious Customer
User avatar
Haron
Forum Rambler
 
Posts: 1926
Joined: Tue Mar 29, 2016 10:04 am

Re: Bug: Message missing

Postby DezNutz » Mon Sep 21, 2020 3:35 pm

DezNutz wrote:I think that unless you save the message to your outbox, if the recipient deletes the message, the message will disappear for both users. I could be mistaken.


Confirmed.
I'm only here for Game Development and Forum Moderation.

If you see a forum rule violation, report the post.
User avatar
DezNutz
Players Dev Team Coordinator
 
Posts: 7072
Joined: Sat Oct 24, 2015 4:51 pm
Location: United States of America

Re: Bug: Message missing

Postby Argo » Mon Sep 21, 2020 8:38 pm

Cool...so how do you save it ?
Also a meanie-head
User avatar
Argo
 
Posts: 1394
Joined: Wed Nov 21, 2018 6:10 am

Next

Return to Help